Introduction

This document describes the privacy policy of the Jacob Hotels chain, including:
Resort Hadera Management Ltd., C.N. 515358059,
Boutique Yaakov Ltd., C.N. 514824754,
Boutique Brenner 21 Ltd., C.N. 514824754,
Jacob Hotels Eilat Ltd., C.N. 516019866,
Jacob Neve Ativ Ltd., C.N. 517049888,

(collectively: the “Hotel” or “we”)

This policy applies when using the company’s website www.jacobhotels.com (the “Website”), when booking services, staying at our hotels, using hotel facilities, and when contacting our customer service (collectively: the “Services”). It describes, among other things, how we use the information collected.

The “Personal Information” will be stored in the Hotel’s databases, and its use will be made in accordance with this Privacy Policy or with the provisions of any applicable law. The Hotel is the data controller of the databases into which information about you will be collected in accordance with this policy.

You are not legally obligated to provide the Personal Information listed below. However, without providing such information, we may not be able to provide you with some or all of the Services. By continuing to use the Website or by contacting us, you consent to this policy and to the collection of Personal Information about you in accordance with it, as detailed below.

In this document, “Personal Information” refers to any data that relates to an identified or identifiable individual, as defined under the Israeli Privacy Protection Law, 1981 (the “Privacy Law”).

1. Types of Information We Collect

Personal information you provide to us or collect from you will be stored in the company’s database (“Personal Information”). The company will retain the Personal Information for as long as necessary to achieve the purposes detailed in this Privacy Policy, or for a longer period as required or permitted under applicable law.

1.1. We may collect Personal Information about you, including (subject to review/confirmation by the Hotel):
1.1.1. Identifying details: first and last name, ID/passport number, copy of ID/passport, vehicle number (if provided for parking), age, gender, and ages of children.
1.1.2. Contact details: phone number, email address, physical address.
1.1.3. Reservation details: hotel location, stay dates, and booking cost.
1.1.4. Payment details: bank account details, credit card details. Payment by credit card is processed via an external clearing provider, and the Hotel does not store credit card details in its databases.
1.1.5. Information about the hotel stay: services used, customer service inquiries, feedback, personal preferences (including dietary/medical preferences if provided), and CCTV footage from hotel premises.
1.1.6. Information about membership in the customer loyalty program: booking history, redeemed benefits.
1.1.7. Information about Website use: login times, duration of visits, pages viewed, actions taken.
1.1.8. Technical information: IP address, internet provider, type of device, operating system.
1.1.9. Additional information: any other information you may provide during use of the Website or otherwise.

1.2. We may also collect and process statistical and aggregated data for any purpose. Such information does not identify you and is therefore not considered Personal Information. For example, aggregated data may be used to calculate the percentage of users accessing a specific feature on the Website or the percentage of guests using hotel facilities. If you provide us with Personal Information about third parties, you must obtain their consent, and you bear sole responsibility for this.

2. How We Collect Information

2.1. Information you provide directly: when using the Website, filling out forms, registering for the loyalty program, contacting us, participating in activities, or receiving hotel services.
2.2. Information collected automatically: while using the Website (through cookies, logs, and similar technologies). In addition, security cameras are installed on hotel premises.
2.3. Information obtained from third parties, such as travel agents, online booking sites, credit card companies, insurance companies, and other service providers. We may also receive technical and usage information from analytics providers and advertising partners.

3. Use of Information

We may use the Personal Information for the following purposes:
3.1. Providing Services and performing agreements with you.
3.2. Managing reservations and hotel stays, including bookings, billing, and payments.
3.3. Contacting you and sending notices, including by SMS, WhatsApp, email, and/or Website notifications, including direct marketing.
3.4. Handling inquiries submitted via the Website or otherwise.
3.5. Offering services and promotions tailored to your activity on the Website and during your hotel visits.
3.6. Sending and displaying marketing and promotional content, including personalized advertisements.
3.7. Managing the Website, troubleshooting, ensuring security, improving offered services, and proper Website operation.
3.8. Operating, developing, improving, and managing the Website and services, as well as enhancing customer experience.
3.9. Conducting satisfaction surveys and analyzing feedback.
3.10. Managing the loyalty program, including benefits and updates.
3.11. Ensuring safety, security, and protection of property.
3.12. Managing or preparing for legal proceedings.
3.13. Complying with applicable law, court orders, or regulatory demands.
3.14. For purposes you have expressly consented to.
3.15. For any other purpose described in this Privacy Policy or the Terms of Use.

4. Sharing Information with Third Parties

We may share Personal Information with third parties in the following cases:
4.1. With companies within the Jacob Hotels group.
4.2. With suppliers and contractors engaged to provide or improve Services (e.g., cloud services, clearing providers, software vendors, travel agents, security providers, analytics services, targeted advertising, etc.).
4.3. With our professional advisors (e.g., attorneys, accountants).
4.4. As part of a merger or business transfer, the receiving entity assumes the obligations of this Privacy Policy.
4.5. With potential buyers or investors in our business.
4.6. In case of a legal dispute between you and us.
4.7. For sending and displaying marketing and promotional content.
4.8. With your consent.
4.9. As required by law or competent authority.

Personal Information may also be transferred and/or stored outside Israel, including in countries where the level of data protection is lower than in Israel. In such cases, the transfer will be made in accordance with applicable law.

5. External Websites

The Website may include links to external websites. We have no control over such websites and assume no responsibility for their policies. You are advised to review the relevant terms of use and privacy policies of external websites before using them.

6. Cookies and Similar Technologies

6.1. Cookies are small files sent to and stored on your device through your browser. They may facilitate Website navigation, allow faster login, and track actions on the Website.
6.2. The Hotel uses cookies and similar tracking technologies (its own and third-party) for Website operation, performance improvement, user experience, marketing, and advertising.
6.3. Some cookies expire when you close the browser, while others are stored on your hard drive. They may contain information such as visited pages, session duration, referral source, and preferred settings. Cookies may also save you from re-entering details on repeat visits.
6.4. Third-party data collection technologies (such as Facebook, Google Analytics, and Taboola) may also use cookies for measurement and personalized advertising, in accordance with their own privacy policies:

• https://policies.google.com/privacy
• https://www.facebook.com/policy.php
• https://www.taboola.com/policies/cookie-policy
  6.5. You can disable or delete cookies via your browser or device settings. However, doing so may affect Website functionality or require re-entering details on each visit.

7. Minors

The Website and Services are not intended for children under 18. We do not knowingly collect Personal Information from minors. If you are a parent or guardian of a minor under 18 and believe your child is using the Website, please notify us immediately. We may request identifying information to verify your role as a guardian.

8. Retention of Information

We retain Personal Information for as long as necessary to achieve the purposes for which it was collected, including legal reporting obligations. Retention periods are determined based on the nature of the information, the purpose of collection, sensitivity, potential risks, and applicable legal requirements.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on the Website. Continued use of the Website or contacting us after updates constitutes your consent to the revised policy.

10. Exercising Your Rights

To exercise your rights under the Privacy Law, you may contact us in writing using the contact details below:

10.1. You may review the information held about you in our databases, either personally, through an authorized representative, or via a court-appointed guardian, subject to the Privacy Protection Regulations (Conditions for Reviewing Information and Appeal Procedures), 1981.
10.2. Your request must include: full name, father’s name, ID number, address (including postal code), reasons for the request, and type of information requested. We may request additional details to verify your identity.

If you find that information held about you is incorrect, incomplete, unclear, or outdated, you may request that it be corrected.

11. Data Security

11.1. The company uses security measures to protect Personal Information stored in its databases and to reduce risks of unauthorized access. However, no system is completely secure, and the company cannot guarantee absolute protection.
11.2. You are responsible for taking reasonable security measures, including using strong passwords, antivirus protection, software updates, and avoiding unauthorized sharing of access credentials.
11.3. By using the Website, you agree not to make any claims against the company regarding breaches or failures beyond its reasonable control, provided the company took reasonable efforts to prevent such events.
11.4. If you are provided with a username and password for Website use, these are strictly for personal use and must not be shared with third parties.
11.5. Upon arriving at a hotel, you may be asked to provide or update personal details. Such information will also be subject to this Privacy Policy.

12. Contact Information

For inquiries or to exercise your rights as described above, please contact:
Email: [email protected]
Phone: +972-4-8866705
Available: Sunday–Thursday (excluding holidays), 08:00–17:00.

To help us process your request efficiently, please include your full name and contact details (name, email, and phone number).

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This Privacy Policy was last updated on September 30, 2025.