Cancel reservation
City Hotels
Jacob Shenkin Tel Aviv, Jacob Modiin, and Jacob Harmony Jerusalem
- Reservations may be cancelled free of charge up to 48 hours before the arrival date.
- In the event of a late cancellation or a no-show, the full reservation amount will be charged.
Resort Hotels
Jacob Eilat, Jacob Mitzpe Ramon, Jacob Resort Hadera, Jacob Nea, Jacob Sea Life, Jacob Ohalo, Jacob Neve Ativ, and Jacob Hatzayadim
- Reservations may be cancelled free of charge up to 72 hours before the arrival date
- For stays during peak periods (Passover, Rosh Hashanah, Shavuot, Sukkot, and the months of July and August), reservations may be cancelled free of charge up to 7 days before the arrival date.
- In the event of a late cancellation or a no-show, the full reservation amount will be charged.
The reservation can be canceled in one of the following ways:
- Email the Reservations Department – [email protected]
- Reservations Department Phone – 04-8866705 / 6367* Sunday-Thursday, non-holidays, between 8:00-17:00
An order cancellation will only be considered as such if an order cancellation confirmation has been received from the Company.
A customer who requests to change the details of their reservation (for example, the desired number of guests and rooms or the date of arrival)
Approval of a change will be subject to availability and prior approval by the company. It is clarified that, as a general rule, a change to the reservation date will not be possible if requested less than 72 hours before the originally scheduled arrival date at the hotel.
The customer is aware that the number of rooms in the hotel is limited, and reservations are made based on availability only, as will be available when the reservation is made.
It is clarified that the above regarding cancellation of reservations applies to a single reservation only (up to three rooms) and not to a group reservation (over three rooms). In the case of a group reservation, the Company will be entitled to charge cancellation fees. To inquire about cancellation fees for a group reservation, please contact the Company’s customer service.