Accessibility Arrangements – Jacob Hotels

Jacob Hotels invests significant effort and resources to ensure that all guests receive equal, respectful, accessible, and professional service. In accordance with the Equal Rights for Persons with Disabilities Law of 1998 and its accompanying regulations, the chain continually works to implement all required accessibility adjustments, enabling guests with disabilities to enjoy our services independently and equally.

Jacob Hotels is committed to ongoing improvement. If you encounter any accessibility issues or if you have suggestions that could help us improve, we would be happy to hear from you. Please get in touch with us

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Accessibility Arrangements in the Hotels

Jacob Ohalo Kinneret

Located in Kibbutz Kinneret | Tel: 04-6675555

• 4 accessible parking spaces
• Continuous step-free access from the parking/road through the entrance (including elevators)
• Accessible service stations at the reception
• “Hearing loop” systems installed for guests with hearing impairments
• Accessible restrooms on the lobby floor
• Wayfinding and identification signage available

Jacob Modi’in

Located at 13 Ar’ar St. | Tel: 076-5321199

• Accessible parking spaces in the hotel’s paid parking lot (entrance via HaRakevet St. 13)
• Continuous step-free access from parking/road to entrance (including elevators)
• Accessible service stations at reception
• “Hearing loop” systems installed
• Accessible restrooms on the lobby floor
• Wayfinding and identification signage

Jacob Neve Ativ

Located in Neve Ativ | Tel: 04-6985888

• 3 accessible parking spaces at the hotel entrance
• Continuous step-free access throughout public areas (including elevators)
• Accessible reception stations
• “Hearing loop” systems installed
• Accessible restrooms on floor -1
• Wayfinding and identification signage

Jacob Resort Hadera

Located at 2 Rehavam Ze’evi Blvd., Hadera | Tel: 04-8866688

• 3 public accessible parking spaces
• Continuous step-free access throughout public areas (including elevators)
• Accessible reception stations
• “Hearing loop” systems installed
• Accessible restrooms on floor 3
• Wayfinding and identification signage

Jacob Sea Life Nahariya

Located at 75 HaAliya St., Nahariya | Tel: 04-6390900

• 2 public accessible parking spaces
• Step-free access from parking/road to entrance (including elevators)
• Accessible reception stations
• “Hearing loop” systems installed
• Accessible restrooms in the lobby
• Wayfinding and identification signage

Jacob Shenkin Tel Aviv

Located at 21 Brenner St., Tel Aviv | Tel: 03-6009400

• 2 accessible parking spaces in the hotel parking lot
• Continuous step-free access (including elevators)
• Accessible reception stations
• “Hearing loop” systems installed
• Accessible restrooms on floor -1
• Wayfinding and identification signage

Jacob Mitzpe Ramon

Located on Har Boker St. | Tel: 076-5332222

• No hotel parking lot or designated accessible parking
• Continuous step-free access from street level to public areas (including elevators)
• Accessible reception stations
• “Hearing loop” systems installed
• Accessible restrooms in the pool area
• Wayfinding and identification signage

Jacob Eilat

Located at 3 Hativat HaNegev Ave., Eilat | Tel: 08-6382333

• No hotel parking lot or accessible parking
• Step-free access throughout public areas (including elevators)
• Accessible reception stations
• “Hearing loop” systems installed
• Accessible restrooms on floor -1
• Wayfinding and identification signage

Jacob Tiberias

Located at 2 Ohel Yaakov St., Tiberias | Tel: 04-6185050

• No hotel parking lot or accessible parking
• Continuous step-free access from street to entrance (including elevators)
• Accessible reception stations
• “Hearing loop” systems installed
• Accessible restrooms in the lobby
• Wayfinding and identification signage

Accessible Customer Service Across the Chain

• Service animals assisting people with disabilities are permitted in all reception areas
• Guide dogs are welcome
• Guests eligible for line-skipping benefits may present certification to receive priority
• Staff members are available to assist guests in filling out forms if needed
• Accessible formats for information can be requested from the Accessibility Coordinator
• Employee training: ongoing accessibility training for better service awareness and practical tools

Accessible Call Center
• The voice response system is adapted with clear speech and no background music

Additional Contact Methods
• In-person service at hotel reception desks (7 days a week)
• Phone: 04-8866705 or *6367
• Email: [email protected]
• Online contact form: https://jacobhotels.com/contact-us/

Website Accessibility

An accessible website allows individuals with disabilities and older adults to browse with the same level of efficiency and enjoyment as all users. In Israel, approximately 1.6 million people have disabilities, including about 751,000 individuals of working age (20–64). These statistics highlight significant accessibility gaps across many life domains.

Jacob Hotels is committed to promoting equal opportunities in the digital space for users with diverse impairments, including those who rely on assistive technologies.

Website Accessibility Information

• The website complies with the Israeli Standard (IS 5568) for Web Content Accessibility at AA level, based on WCAG 2.0 guidelines
• Tested primarily for compatibility with Google Chrome
• Semantic structure supports assistive technologies and keyboard navigation (arrow keys, Enter, Esc)
• Optimized for desktop and mobile
• For best screen-reader experience, we recommend using the latest version of NVDA
• Documents/videos uploaded before October 2017 may not be fully accessible — you may request accessible versions as needed
• Accessible information formats are available at no cost; contact the Accessibility Coordinator
• Accessibility consulting and tests performed by A2Z Accessibility & Web Marketing

Using the Website Accessibility Menu

The site includes an accessibility menu powered by Taiko, operated via a dedicated accessibility server. It enables the site to align, as much as possible, with WCAG 2.1 AA guidelines.
The menu is available via the accessibility button; after selecting an option, please allow the page to reload.

Supported browsers: Chrome, Firefox, Explorer 10+, Safari, Opera.

Accessibility menu options include:
• Keyboard navigation support
• Screen-reader adjustments (NVDA, JAWS)
• Pause/stop flashing or moving elements
• Font enlargement (4 levels)
• Contrast adjustments
• Color blindness adjustments
• More readable font option
• Enlarged cursor (black/white)
• Zoom up to ~200%
• Highlighting links
• Highlighting headings
• Displaying alt text for images
• Accessibility statement
• Submit accessibility feedback

Requests, Feedback & Contact Information

We continually work to improve accessibility across all hotels and digital services. If you encounter any issue, or have suggestions for improvement, please let us know and we will make every effort to assist.

Accessibility Coordinator – Jacob Hotels

• Name: Yair Gardin
• Email: [email protected]

Publication of Accessibility Statement

This accessibility statement was last updated on November 24, 2025.