BEST RATES FOR DIRECT BOOKING
  • 5% discount
  • Pay only on arrival
  • Fast secure process
  • Free cancellation (Up to 72 hours before arrival)

Services

WiFi

You can connect to the hotel’s WiFi throughout all of the hotel’s rooms and communal areas. For technical support please contact reception

Wake-up call

To request a wake-up call please call guest services. Dial 0

Check-in time

Rooms will be available from 3:00 p.m.
During July and August, rooms will be available from 4:00 p.m.

Check-out time

Check out is at 11:00 a.m., for late check-out or to extend your stay, please contact reception

Spa

Open every day of the week from 10:00 a.m., except Sundays when the spa opens at midday, after maintenance and cleaning.
For opening hours please contact reception. Opening hours are subject to change at any time at the hotel’s discretion

Voltage

In the hotel, and throughout Israel, voltage is 220V. An adaptor is available via reception (a $5 deposit is required)

Kids’ Club

Playgroup will operate during the months of July – August, on selected dates.
During holidays, opening hours will be posted at reception.
Opening hours are subject to change at any time at the hotel’s discretion.

Parking

Free public parking is possible, subject to availability. Municipal parking spaces marked in blue and white are subject to a fee. Disabled parking – located at the front of the hotel, limited number of spaces.

Internal telephone - for calls within the hotel

To call another room:
For 3-digit rooms, dial “8” followed by the room number.
For 4-digit rooms, please dial the full room number.

Direct dialing - for external phone calls

Dial “9” for an external line, then dial the phone number you would like to call. International calls cannot be made from the room telephone. To call a number abroad, please dial “0” to speak to Guest Services. External calls will incur fees.

Animals

We love animals; however, animals are strictly prohibited on the premises, with the exception of guide dogs, upon prior arrangement

Safes

A safe to store cash and valuables is located in every room, inside the wardrobe. To use it, please follow the guidelines for opening and locking the safe. Please be aware that the hotel will bear no responsibility in the event of theft or loss

Dry cleaning / laundry service

These services are provided by an external company at the hotel, upon prior arrangement

Ironing

If you should require an iron and ironing board, please contact reception. This will be subject to a 250 NIS deposit and is to be returned after use.

Item storage

You may temporarily store personal items at the hotel, at no additional cost. Please contact reception for assistance

Transport & excursions

To order a taxi or a tour guide, contact reception

VAT

Tourists and holders of foreign passports stamped with a B4-B3-B2 stamp
(non-Israeli) are exempt from paying VAT on the room. The slip received at the airport is required for exemption from VAT. All other hotel guests will be charged VAT by law.

Ice

Ice can be ordered via room service, please call Guest Services (“0” on your room phone). A service charge of 15 NIS applies to every order

Mini fridge

A fridge is available in every hotel room for your comfort. Please keep it clean and ensure it is empty at the end of your stay. For your information, the fridge can be filled for an extra fee

Guest relations

The hotel’s Guest Relations Manager will be happy to assist you with any matter concerning your stay

Emergencies

Lost and found

Please contact Security by dialing “0” (the Guest Services center)

In the event of a fire / an emergency

Please follow the guidelines on the evacuation sign attached to the back of your hotel room door

Medical assistance

The hotel’s security department can be contacted at any time for information or first aid. Calling an ambulance is to be done by the guest only and at their expense

Smoke detectors and fire sprinklers

All hotel rooms and areas are fitted with a fire detection and extinguishing system.
Smoking in the hotel rooms is prohibited. Please note that if a room requires cleansing as a result of smoking damage, a minimum one-night charge on that date will apply

Pills and medication

Hotel staff are prohibited from giving guests medication, including painkillers and the like. Please ensure to pack any required medication for your vacation

Restaurant (level 3)

General information

Meal times may change on special dates.
Meals for travel groups not staying at the hotel can be arranged with our reservation department 04-8866705

Kosher certification

The hotel’s restaurant is kosher

Opening hours - Sunday to Friday

Breakfast: 7:00-11:00 a.m.
Lunch: 12:00-2:00 p.m., *time may vary according to the commencement time of the Sabbath
Dinner: 7:00-8:30 p.m., *time may vary according to the commencement time of the Sabbath

Opening hours on Saturdays and holidays

Breakfast: 8:00-11:00 a.m.
Lunch: 1:00-3:00 p.m., *time may vary according to the end time of the Sabbath.
Dinner – by prior arrangement

For full board guests

Lunch on Saturdays will be served between 1 and 3 p.m.

Religious services

Synagogue

The synagogue is located on the 4th level – for the exact location please ask reception

Kosher certification

The hotel is certified kosher and is under the supervision of the local Hadera Rabbinate

Sabbath and lighting Sabbath candles

– The commencement and end of Sabbath times can be found at the reception desk, along with prayer times
– The lighting of Sabbath candles will take place on the entrance level of the hotel. Lighting candles in rooms is prohibited

Shabbat elevators

The hotel is fitted with Shabbat elevators. The number of elevators operating as Shabbat elevators will be determined at the hotel’s discretion

Shabbat keys

Shabbat keys – our observant guests are welcome to receive a mechanical key prior to the commencement of the Sabbath from reception, subject to a 250 NIS deposit. The key must be returned upon the end of the Sabbath

Pools

Outdoor pool

The pool is open during the summer months, until Sukkot Chol HaMoed. Opening hours are from 10 a.m. Opening hours may vary, please ask at reception

Indoor pool

This pool is open all year round. Opening hours are from 10 a.m. to 6 p.m.

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