Services
WiFi
You can connect to the hotel’s WiFi throughout all of the hotel’s rooms and communal areas. For technical support please contact reception
Wake-up call
To request a wake-up call please call guest services. Dial 0
Check-in time
Rooms will be available from 3:00 p.m.
During July and August, rooms will be available from 4:00 p.m.
During July and August, rooms will be available from 4:00 p.m.
Check-out time
Check out is at 11:00 a.m., for late check-out or to extend your stay, please contact reception
Spa
Open every day of the week from 10:00 a.m., except Sundays when the spa opens at midday, after maintenance and cleaning.
For opening hours please contact reception. Opening hours are subject to change at any time at the hotel’s discretion
For opening hours please contact reception. Opening hours are subject to change at any time at the hotel’s discretion
Voltage
In the hotel, and throughout Israel, voltage is 220V. An adaptor is available via reception (a $5 deposit is required)
Kids’ Club
Playgroup will operate during the months of July – August, on selected dates.
During holidays, opening hours will be posted at reception.
Opening hours are subject to change at any time at the hotel’s discretion.
During holidays, opening hours will be posted at reception.
Opening hours are subject to change at any time at the hotel’s discretion.
Parking
Free public parking is possible, subject to availability. Municipal parking spaces marked in blue and white are subject to a fee. Disabled parking – located at the front of the hotel, limited number of spaces.
Internal telephone - for calls within the hotel
To call another room:
For 3-digit rooms, dial “8” followed by the room number.
For 4-digit rooms, please dial the full room number.
For 3-digit rooms, dial “8” followed by the room number.
For 4-digit rooms, please dial the full room number.
Direct dialing - for external phone calls
Dial “9” for an external line, then dial the phone number you would like to call. International calls cannot be made from the room telephone. To call a number abroad, please dial “0” to speak to Guest Services. External calls will incur fees.
Animals
We love animals; however, animals are strictly prohibited on the premises, with the exception of guide dogs, upon prior arrangement
Safes
A safe to store cash and valuables is located in every room, inside the wardrobe. To use it, please follow the guidelines for opening and locking the safe. Please be aware that the hotel will bear no responsibility in the event of theft or loss
Dry cleaning / laundry service
These services are provided by an external company at the hotel, upon prior arrangement
Ironing
If you should require an iron and ironing board, please contact reception. This will be subject to a 250 NIS deposit and is to be returned after use.
Item storage
You may temporarily store personal items at the hotel, at no additional cost. Please contact reception for assistance
Transport & excursions
To order a taxi or a tour guide, contact reception
VAT
Tourists and holders of foreign passports stamped with a B4-B3-B2 stamp
(non-Israeli) are exempt from paying VAT on the room. The slip received at the airport is required for exemption from VAT. All other hotel guests will be charged VAT by law.
(non-Israeli) are exempt from paying VAT on the room. The slip received at the airport is required for exemption from VAT. All other hotel guests will be charged VAT by law.
Ice
Ice can be ordered via room service, please call Guest Services (“0” on your room phone). A service charge of 15 NIS applies to every order
Mini fridge
A fridge is available in every hotel room for your comfort. Please keep it clean and ensure it is empty at the end of your stay. For your information, the fridge can be filled for an extra fee
Guest relations
The hotel’s Guest Relations Manager will be happy to assist you with any matter concerning your stay
Emergencies
Lost and found
Please contact Security by dialing “0” (the Guest Services center)
In the event of a fire / an emergency
Please follow the guidelines on the evacuation sign attached to the back of your hotel room door
Medical assistance
The hotel’s security department can be contacted at any time for information or first aid. Calling an ambulance is to be done by the guest only and at their expense
Smoke detectors and fire sprinklers
All hotel rooms and areas are fitted with a fire detection and extinguishing system.
Smoking in the hotel rooms is prohibited. Please note that if a room requires cleansing as a result of smoking damage, a minimum one-night charge on that date will apply
Smoking in the hotel rooms is prohibited. Please note that if a room requires cleansing as a result of smoking damage, a minimum one-night charge on that date will apply
Pills and medication
Hotel staff are prohibited from giving guests medication, including painkillers and the like. Please ensure to pack any required medication for your vacation
Restaurant (level 3)
General information
Meal times may change on special dates.
Meals for travel groups not staying at the hotel can be arranged with our reservation department 04-8866705
Meals for travel groups not staying at the hotel can be arranged with our reservation department 04-8866705
Kosher certification
The hotel’s restaurant is kosher
Opening hours - Sunday to Friday
Breakfast: 7:00-11:00 a.m.
Lunch: 12:00-2:00 p.m., *time may vary according to the commencement time of the Sabbath
Dinner: 7:00-8:30 p.m., *time may vary according to the commencement time of the Sabbath
Lunch: 12:00-2:00 p.m., *time may vary according to the commencement time of the Sabbath
Dinner: 7:00-8:30 p.m., *time may vary according to the commencement time of the Sabbath
Opening hours on Saturdays and holidays
Breakfast: 8:00-11:00 a.m.
Lunch: 1:00-3:00 p.m., *time may vary according to the end time of the Sabbath.
Dinner – by prior arrangement
Lunch: 1:00-3:00 p.m., *time may vary according to the end time of the Sabbath.
Dinner – by prior arrangement
For full board guests
Lunch on Saturdays will be served between 1 and 3 p.m.
Religious services
Synagogue
The synagogue is located on the 4th level – for the exact location please ask reception
Kosher certification
The hotel is certified kosher and is under the supervision of the local Hadera Rabbinate
Sabbath and lighting Sabbath candles
– The commencement and end of Sabbath times can be found at the reception desk, along with prayer times
– The lighting of Sabbath candles will take place on the entrance level of the hotel. Lighting candles in rooms is prohibited
– The lighting of Sabbath candles will take place on the entrance level of the hotel. Lighting candles in rooms is prohibited
Shabbat elevators
The hotel is fitted with Shabbat elevators. The number of elevators operating as Shabbat elevators will be determined at the hotel’s discretion
Shabbat keys
Shabbat keys – our observant guests are welcome to receive a mechanical key prior to the commencement of the Sabbath from reception, subject to a 250 NIS deposit. The key must be returned upon the end of the Sabbath
Pools
Outdoor pool
The pool is open during the summer months, until Sukkot Chol HaMoed. Opening hours are from 10 a.m. Opening hours may vary, please ask at reception
Indoor pool
This pool is open all year round. Opening hours are from 10 a.m. to 6 p.m.