ביטול הזמנה

Cancel reservation

Cancellation conditions in the regular season:

Cancellations can be made up to 72 hours before arrival without a cancellation fee
Cancellation less than 72 hours will charge the customer 50% of the transaction value

Cancellation conditions for July/August and Jewish/Christian/Muslim holidays:

Cancellations can be made up to 7 days before arrival without any cancellation fees
Cancellation less than 7 days will charge the customer 50% of the transaction value

In case of no-show:

The customer will be charged the entire cost of the reservation.

Reservation can be canceled in one of the following ways:

An order cancellation will only be considered as such if an order cancellation confirmation has been received from the Company.

A customer who requests to change the details of their reservation (for example, the desired number of guests and rooms or the date of arrival)

Approval of a change will be subject to availability and prior approval by the company. It is clarified that, as a general rule, a change to the reservation date will not be possible if requested less than 72 hours before the originally scheduled arrival date at the hotel.

The customer is aware that the number of rooms in the hotel is limited, and reservations are made based on availability only, as will be available when the reservation is made.

It is clarified that the above regarding cancellation of reservations applies to a single reservation only (up to three rooms) and not to a group reservation (over three rooms). In the case of a group reservation, the Company will be entitled to charge cancellation fees. To inquire about cancellation fees for a group reservation, please contact the Company’s customer service.