Website regulations

1. Introduction

1.1 The Jacob Hotels Chain website is operated by Resort Hadera Ltd., C.P. 515358059, Boutique Jacob Ltd., C.P. 514824754, Boutique Brenner 21 Ltd., C.P. 514824754, Jacob Hotels Eilat Ltd., C.P. 516019866 and Jacob Neve Atib Ltd. (hereinafter – “the Company”)

1.2 The website offers its users, among other things, the possibility of receiving information, making reservations, purchasing various products, and establishing contact.

1.3 Use of the website is subject to the terms of use detailed below (“Terms of Use”). Please be sure to read the Terms of Use carefully and thoroughly. These terms will apply to any use made by you or by anyone on your behalf on the Site and will constitute the legal basis for any discussion between you and/or anyone on your behalf and the Company and/or on its behalf. If you do not agree to these Terms of Use, in whole or in part, you are requested to cease using the Site.

1.4 For these Terms of Use, the term “User(s)” or “Customer(s)” will be defined as follows – any person, or corporation, who makes any use of the Site, including performing actions via the Site, all subject to fulfilling the cumulative conditions detailed below: (a) is legally competent to perform binding legal actions; (b) is the holder of a recognized and valid Israeli or international credit card that requires a bank account in Israel, and will use this card to place any order on the Site, to the extent that the Company accepts such a card; and (c) has an active email address on the Internet. It is clarified that the Company is not obligated to work with all credit card companies, and payment will not be possible with any card. For further information, you can contact the customer service center indicated in Section 7 below.

1.5 If you are a minor (under the age of 18) or are not entitled to perform legal actions without the permission of a guardian – you are required to inform your parents and/or your legal guardian about the provisions of these Terms of Use and to obtain their permission to perform any activity, of any kind, within the framework of the Site. The guardian is responsible for informing the minor who wishes to browse the Site about the regulations and for supervising the activity of the minor to ensure that such activity is carried out following the terms of use defined in these regulations.

1.6 The Terms of Use are formulated in the masculine gender for convenience purposes only. The writings in the Terms of Use should be seen as referring to both the masculine and feminine genders and to both the singular and plural genders, with modifications. binding and to the extent the context allows.

1.7 The Company reserves the right to update, change, cancel, suspend, delete, and/or add any part of the Terms of Use from time to time, without the need to obtain the consent of the users and at its sole and absolute discretion. The full responsibility to keep up to date with changes as they appear from time to time applies to you alone. The updated Terms of Use will be binding from the moment they are published on the Site and without the need for prior notice. Continued use of the Site constitutes your agreement to all terms in these Terms of Use.

2. Use of the website

2.1 Browsing and use of the Site, services, information, and content offered therein are solely for lawful purposes and for the purposes for which the Site is intended, for the User’s personal use only, and no further use, commercial or otherwise, may be made of it.

2.2 It is prohibited to perform any action that may constitute a violation of the provisions of these Terms of Use and/or the provisions of the law and/or that may derogate from any of the rights of the Company and/or of any other third party and/or that may harm the Site.

2.3 Without prejudice to any other legal right available to it, the Company reserves the right to temporarily and/or permanently suspend and/or block access to any of the Site’s users, following its sole discretion and without the need to provide reasons. Without derogating from the generality of the provisions of this section, the Company may prevent a User from making any use of the Site (including repeated use) in cases where the User: (a) has violated any term of these Terms of Use; (b) has violated a legal obligation in connection with his use of the Site; or (c) knowingly provided the Company and/or anyone on its behalf with incorrect or out-of-date information when opening an account/placing an order/as part of purchasing services or products offered on the Site and/or any engagement or litigation with the Company and/or anyone on its behalf.

2.4 The name of the Site, its domain name, and the contents appearing on the Site (visual or content), including the wording of these Terms and Conditions, are the exclusive property of the Company, or the Company has been granted the right to use them by the legal rights holders, and no use may be made of them without the prior written consent of the Company.

2.5 The Company shall not be liable for any damage, loss, expense, or expense incurred by the users of the Site and/or any third party as a direct or indirect result of use of the Site.

3. Making orders on the website and canceling them

3.1 A user interested in booking a vacation or any other service offered by the company on the site will do so through the site’s booking system, selecting the preferred vacation/package, date and vehicle. Additional details and information, such as room check-in and check-out times, various vehicle configurations (infant and child), will appear in the booking system, and the user must verify and check them.

3.2 When placing an order, the user will be required to enter certain details such as name, telephone number and email address, some of which constitute “personal information” as defined in the Privacy Protection Law. Before entering this information, carefully read the privacy policy on our website, and you will also be required to confirm your agreement to the terms of use and the privacy policy.

3.3 You are obliged to provide us with only correct and accurate details. If you violate this provision, the company will be entitled to delete your registration and/or not provide you with the products/services ordered by you, without detracting from any of the legal rights it may have against you for the aforementioned violation.

3.4 It is clarified that providing such details is not mandatory, but failure to provide them may result in a certain service or action that you request to perform on the website not being available to you.

3.5 After selecting the requested product/service and entering the details by the user, the user will be asked to enter credit details. The credit will be cleared by an external company, and as a rule, will constitute security for payment only. As a rule, the user will be required to physically make the payment for the user’s reservation upon arrival at the hotel. It will be possible to pay at the hotel with a payment method other than that entered on the site when making the reservation. Notwithstanding the above, in certain cases that are indicated before making the reservation, the company may require some advance payment that will be made already at the time of making the reservation on the site.

3.6 When making a reservation on the site, the credit card details of the user with whom the reservation was made will be checked and upon receipt of confirmation of the reservation by the credit card company, an appropriate notification will be given that the operation has been approved or rejected. If approved, the reservation will be registered in the company’s computers and a confirmation message will be sent to the customer that the reservation has been received on the site, along with the reservation number and reservation details. It is clarified and emphasized that only a confirmation of the reservation received by the customer’s e-mail that includes the relevant reservation details, including the reservation number, customer details and reservation details, will constitute confirmation of the reservation being received by the company. As long as confirmation has not been received from the credit card company, and confirmation as aforesaid has not been sent, the customer’s booking will not be valid. It is further clarified that with regard to booking services, such confirmation does not constitute evidence of actual confirmation of the booking, as this will be subject to actual payment on the day of arrival at the hotel.

3.7 In the event that the booking is not confirmed by the credit card company, the customer must contact the company’s customer service by telephone to arrange the booking.

3.8 The user has the sole responsibility to check the booking details as provided to the email address entered at the time of booking, and to ensure that they match the booking made on the site. If a user does not contact the Company via the Company’s email or telephone number, indicated in Section 7 below, in order to correct any error in his booking details within 48 hours of receiving the aforementioned confirmation email (provided that the booking was not made less than six days before the date of arrival), the booking details will be deemed to have been fully confirmed by him and he will be prevented from claiming against the Company regarding their incorrectness, suitability or accuracy.

3.9 On the day of arrival at the hotel, and in connection with any inquiry regarding the booking made, the booking number as sent to the email entered when making the booking must be available.

3.10 The prices on the site include VAT. VAT exemption will be granted to a guest who does not hold Israeli citizenship and by law.

3.11 After making a reservation, the user will receive, in addition to the reservation details, a personal link to make a digital reservation confirmation (online check-in), partial or full, as an alternative to confirming the reservation upon arrival at the hotel. Use of this means will require the user’s signature, entering an ID card and additional details, as required when confirming the reservation upon arrival at the hotel. It is clarified that the service is optional for the user’s choice and convenience.

3.12 A user who has not yet checked in online as detailed in section 3.11 above, will receive an SMS message with a link to check in online three days before arriving at the hotel, and an additional message (if not previously done) 24 hours before arriving at the hotel.

3.13 The Company shall have the right not to confirm or accept a reservation made on the Site, for any reason whatsoever and at its sole discretion, without being required to Reason for the decision. In such a case, an appropriate refusal notice will be sent to the email address entered when attempting to place the order on the Site.

3.14 Without derogating from the generality of the provisions of Section 3.11 above, the Company shall have the right not to accept or cancel any order, in any of the following cases:

• It was determined that an error was made in providing identification details and/or information required to purchase on the site
• It was determined that a clerical error or technical error was made in presenting the details of the products or services and/or the price and/or other details.
• It was determined that a communication failure and/or other technical problem occurred that damaged a proper purchase process.
• It was determined that illegal activity occurred during the sale on the part of some party.
• In the reasonable judgment of the Company, a suspicion arose that the consideration for the products or services would not be made at all or would not be made in full and on time.

3.15 Cancellation conditions

• Cancellation conditions in regular season: Cancellations can be made up to 72 hours before arrival without a cancellation fee
• Cancellations less than 72 hours will charge the customer 50% of the transaction value
• Cancellation conditions July/August and Jewish/Christian/Muslim holidays:
• Cancellations can be made up to 7 days before arrival without a cancellation fee
• Cancellations less than 7 days will charge the customer 50% of the transaction value
• No-show: The customer will be charged the entire cost of the reservation

3.16 An order cancellation will only be considered as such if an order cancellation confirmation has been received from the Company.

3.17 A customer who wishes to change the details of his reservation (for example, the desired number of guests and rooms or the date of arrival), shall contact the Company in one of the ways indicated in Section 7 below. Approval of a change will be subject to availability and prior approval by the Company. It is clarified that, as a rule, a change to the reservation date will not be possible if it is requested less than 72 hours before the originally planned arrival date at the hotel.

3.18 The customer is aware that the number of places in the hotel is limited, and reservations are made on a space-available basis only, as will be available at the time of actual reservation.

3.19 It is clarified that the above regarding cancellation of reservations applies to a single reservation only (up to three rooms) and not to a group reservation (over three rooms). In the case of a group reservation, the company will be entitled to charge a cancellation fee. To inquire about the cancellation fee for a group reservation, please contact the company’s customer service.

Responsibility for the use of the site

4.1 The use of the content and/or services presented on the site shall be at the sole responsibility of the user.

4.2 The Company shall not be liable in connection with problems that may arise for the user as a result of using the site, including malfunctions in the operating system and/or any software found on the electronic device from which the site was accessed and/or any hardware problem and/or viruses and/or malicious software or any other software that may be discovered or found on the electronic device from which the site was accessed as a result of using the site and/or any communication or data transfer problem that may temporarily or permanently prevent the use of the site and/or the quality or speed of use of the site.

4.3 You undertake to browse the site in accordance with the provisions of the law and not to carry out any intrusion and/or disruption and/or assist in such actions. Please note that intrusion into the computer systems of the site and/or the company constitutes a criminal offense.

4.4 The prices appearing on the Site are determined by the Company or (as applicable) external suppliers, and may change from time to time, without prior notice. The binding price will be that which is presented to the Customer when he actually places his order on the Site.

4.5 The continuous use of the Site depends, among other things, on the availability, integrity, and survivability of the Internet network and/or (as applicable) the cellular communications network, which, as is known, is not full and continuous at some times and/or in some areas in the State of Israel. The Company, its managers, employees, and all those acting on its behalf or its behalf, shall not be liable for any loss, expense, loss, or damage, including special, consequential, or indirect damage, caused in connection with the operation or inactivity of the Site or software supporting it, including (and without derogating) in connection with an error, malfunction or technical or other failures in viewing the information or in the reception of the information by the Company.

4.6 The site may include inaccuracies or typographical errors (including errors in the presentation of product descriptions, content regarding products, their prices, etc.) and others. The user declares that he is aware that it is not possible to completely prevent errors, defects, and mistakes in the content.

4.7 All visual content on the site is for illustration only, and the user’s general impression. There may be discrepancies or changes between the appearance presented on the site and its actual appearance.

4.8 The company takes measures to ensure the user’s safe browsing, however, the company cannot guarantee complete immunity from attempts to penetrate the company’s systems and/or unauthorized penetration of the site and/or disturbances and/or disruptions that will be caused to the computer systems and/or the proper operation of the site.

4.9 The user hereby undertakes to indemnify the company and/or anyone on its behalf for any damage, loss, loss of profit, payment or shortage of pocket that may be caused to it as a result of a breach of these terms of use by him and/or anyone on his behalf.

4.10 The company will allow, from time to time, the use of certain third-party vouchers to place orders or purchases on the site. It is clarified that the use of a voucher will be the sole responsibility of the user and subject to the terms of use applicable to that voucher. The company may terminate the possibility of using certain vouchers at its sole discretion at any time (but as a general rule, it will honor orders placed using vouchers to the extent that at the time of the order it was possible to place it using a voucher)

5. Information provided by users of the site and its security

6.1 As explained above, when using the site, you may be required to fill in certain details (for example: first name and last name, cell phone number, and email address “personal details”). It should be emphasized again that you are not required to provide this personal information and that this depends solely on your free will. However, without filling in the personal details, we will not be able to respond to your inquiry regarding a particular matter.

6.2 To the extent that you choose to provide personal or other details, these must be correct and up-to-date. Knowingly submitting false details is strictly prohibited. Legal proceedings may be taken against those submitting false details, for damages that may result from this to the company and/or anyone on its behalf.

6.3 The company may use any personal information or personal details that you provide to it as part of your use of the site, under the company’s privacy policy that appears on the site.

6. Miscellaneous

7.1 The Company operates several social media accounts, including a Facebook, Instagram, and Twitter account. The user declares and agrees that uploading a photo, content, or post on any social media by the user, accompanied by the @jacobhotels or #jacobhotels tag, will allow the company to copy said content, make any derivative work from it and use it for its commercial and marketing needs in a variety of media and platforms, without obtaining prior permission from the user and without paying any royalties for that use, and the user grants the company a free license to use as stated.

7.2 The law applicable to these Terms of Use and everything arising from them is Israeli law only. The exclusive jurisdiction is vested in the competent courts in Tel Aviv-Jaffa.

Customer service

For details and inquiries, as well as inquiries regarding the site and/or the provisions of these Terms of Use, you can contact our customer service department via email at [email protected] or by phone at 04-8866705 on Sundays – Thursdays that are not holidays, between the hours of 08:00-17:00.